Designed a Service Availability Framework
Built a comprehensive model to monitor and evaluate the health, reliability, maintainability, and performance of critical IT services across ViaSat’s infrastructure.
Case Study
DataLink ViaSat
Data Template worked with ViaSat to implement a highly available infrastructure that focuses on performance, health, and serviceability. Our approach involved leveraging cloud-native services to ensure maximum uptime and minimal disruptions.
Vision
To rapidly develop and deploy critical platform while strategically building an internal team with specialized expertise for long-term sustainability and growth.
The Challenge
ViaSat needed to ensure the continuous availability and reliability of its critical IT services, which support essential satellite communication operations. With multiple interconnected infrastructure components, maintaining consistent uptime, monitoring service health, and identifying performance issues before they impacted users became increasingly important. The organization required a proactive approach to service management that could minimize downtime and improve operational visibility.
The Solution
Designed and implemented a cloud-based service availability monitoring solution using AWS serverless technologies and Grafana dashboards. The platform provided real-time monitoring, automated alerting, service health tracking, and performance analytics across critical systems. This enabled ViaSat to proactively detect issues, optimize infrastructure performance, improve service reliability, and ensure consistent availability for business-critical operations.
What we did
Implemented Real-Time Monitoring & Analytics
Leveraged AWS services including Lambda, S3, and CloudWatch, along with Grafana dashboards, to provide real-time visibility into system performance and service availability.
Optimized Performance and Scalability
Utilized AWS Lambda and serverless architecture to automatically scale resources, ensuring reliable performance during periods of increased demand.
Enabled Proactive Alerting and Incident Response
Configured CloudWatch monitoring and custom alerts to quickly identify service degradation, reduce downtime, and support faster issue resolution.
Key Features
Availability Monitoring
Continuously tracked service uptime to ensure SLA compliance and reliable operations.
Grafana Dashboards
Provided real-time visibility into service performance through centralized analytics dashboards.
Service Health Tracking
Enabled automated monitoring and alerts to identify and address issues proactively.
Scalable Cloud Infrastructure
Utilized AWS serverless services to deliver high availability, scalability, and cost efficiency.
The
Impact
1
Increased Service Uptime
Enhanced infrastructure and continuous monitoring improved service availability while reducing downtime.
2
Proactive Problem Resolution
Real-time monitoring and automated alerts enabled early issue detection and faster remediation.
3
Performance Optimization
Serverless architecture and automated scaling maintained service performance during peak demand periods.
4
Enhanced Infrastructure Visibility
Grafana dashboards provided actionable insights into service health, reliability, and operational trends.
5
Scalable & Resilient Operations
AWS cloud services delivered a highly available, scalable, and cost-efficient monitoring solution.